(619) 651-3088  info@sdrandrsurf.com
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Return Policy



Return Policy
RESERVATION INFORMATION

Location at: Safe Harbor Marina. R&R Surf 640 Marina Pkwy, Chula Vista, CA 91910
Time – Arrive 15 minutes early. Ensure your entire party at your scheduled time. Once safety instructions are given late arrival will not be allowed to board the boat.

Launch – equipment will be ready at your scheduled time.
Deposit – Deposit required. $199
Parking – Free parking is available on site

Cancellation Policy: Your reservation will be confirmed, and a credit card charge for the total cost of the rental will be charged to the card on file. All notices must be given no less than 48 hours before the start of the reservation to cancel or reschedule your reservation to (website domain) with the booking ID number and location. For more information, please visit randrsurf.com (website domain). There are no exceptions to our cancellation policy. UNDER NO CIRCUMSTANCES CAN WE CANCEL/RESCHEDULE A RESERVATION ON THE DAY OF YOUR RESERVATION. However, the weather is unpredictable, and we cannot control the weather. Therefore, we will only offer refunds/reschedule for inclement weather per small craft advisory from https://www.weather.gov/sgx/.

Parking: Onsite parking is available at the marina. Parking is on a first come first serve basis. 



RENTAL REQUIREMENTS:

The time you select is the start time for your reservation. To get your full time please make sure you arrive at least 15 minutes before the start of your rental.

Swimming, Towing, jumping off, etc. any of our rental boats are prohibited.

You must present your ID as well as the credit/debit card you paid with online at the time of rental.

An adult (+18) must be present at the time of checking for all rentals. 

All the personnel boarding the pontoon boat need to be present at the arrival time for the reservation. We do not allow personnel to board the vessel after the safety brief. 



AGE LIMIT

Boat rentals require the driver to be 18 years of age. No children under the age of 9 will be allowed to board the vessel. There are no exceptions. The waterways are dangerous. We will not cancel or refund a reservation because your failure to follow our instructions and regulations. 


WEATHER POLICY

Unfortunately weather is unpredictable and we cannot control the weather that means, as per the cancellation policy above, we cannot offer refunds or rescheduling if the skies are not sunny or you decided the weather is not to your liking. However, if there is a weather condition on a particular day that might make boating dangerous (small craft warning or hurricane, etc.) we will contact you to inform you of our decision that it is unsafe to get underway and we will complimentarily reschedule you.


DAMAGE POLICY:

Deposits on applicable units must be paid in person at the time of the rental. You agree that you are the cardholder and agree to have your card charged if you incur damages during your rental from negligence. The price of repairs is $160 per section of fiberglass + $160 per unit hour of labor and may also be charged a loss of income. You also understand the minimum damage charges of $199 if you crash into any boats or rocks. You agree to waive your right to dispute the charge with your cardholder or an additional $250 filing fee will be added. Failure to pay any damages will result in your account being forwarded to small claims (or courthouse if applicable).

Late Fee: If you return the boat late, you will be charged $1.50+tax per minute per boat. This includes if you get lost. You can use the map provided or your phone GPS to assist you. Unfortunately, if you end up lost, we are not able to waive the late fee. There is only one way in and out of the bay so you most likely will not get lost. If you suspect you are lost, simply give us a call and we can assist you.

These policies should be visible to prevent ambiguity within the rental process.